Editor, Customer Management & ATC, UBM Live, VAC 757
Location: London
Editor – Service Management
The Service Management portfolio delivers a mix of media products that serve the differing information and marketing requirements of the field service management community.
The Service Management portfolio delivers a mix of media products that serve the differing information and marketing requirements of the field service management community.
The bi-monthly magazine (Service Management) is also supported by a bi-monthly digital publication and fortnightly e-newsletter, while the annual exhibition and conference (Service Management Expo) is complemented by an online exhibition and information resource, (www.ServiceManagement365.com). The tripod offering has secured Service Management’s position at the heart of the field service industry and cemented our reputation as the first (and only) dedicated media choice for service managers and vendors alike.
As the leading journal for the UK field service and service management market, Service Management magazine delivers information, ideas and intelligence to senior industry professionals - and has done for over 25 years. Each issue combines a range of feature articles offering in-depth analysis and solutions for today's service management challenges while the news section keeps readers up-to-date with developments in all aspects of service management.
In addition to six regular issues throughout the year, Service Management publishes a comprehensive annual Buyer’s Guide presenting exclusive industry research, produces a range of specialist supplements, conducts a number of in-depth research studies and hosts a series of focussed thought leadership events.
Held at the Birmingham NEC, Service Management Expo is the flagship event for the field service industry, attracting 100 exhibiting companies and over 2,000 visitors. The conference level seminar programme delivers over 25 hours of top-level insight, analysis and operational expertise from leading practitioners and experienced industry experts.
The responsibility for setting the direction of editorial content lies with the Editor working with the portfolio commercial team, reporting to the Publisher. Alongside that core objective, the editor's chief tasks will include representing the brand in the industry, building and gardening communities, setting the portfolio's strategy and developing online engagement.
Responsibilities include the following:
• To be the face of the brand to the industry on all platforms (magazine, expo, roundtables & online)
• To produce and edit magazine content, generating own market research and analysis.
• To chair/speak at industry events, conferences, executive dinners and online forums.
• To network with key players and organisations within the industry.
• To produce the Expo seminar conference programme, enlisting key industry contacts as speakers.
• To encourage key communities to operate online and then to garden that community.
• To conduct case study interviews with key industry contacts producing feature content and online videos.
• To encourage and generate as much user generated content on the site as possible.
• To generate news, features and opinion pieces that meet both traditional editorial standards or quality plus those represented by the web (such as linking and SEO)
Candidates must have:
• A personable manner, with strong communications and organisational skills.
• Experience of B2B publishing.
• Ability to write, source and edit content from a variety of sources of different standards.
• Experience of community moderation.
• Keen awareness and enthusiasm for digital trends.
• Experience of content management systems.
• Working knowledge of html and Photoshop.
• Experience of compiling e-newsletters.
• Knowledge of search engine optimisation.
We’re looking for a self-motivated, enthusiastic and organised individual who will take the initiative when necessary and are as comfortable working alone as in a team. The ability to work under pressure and to tight deadlines is essential, and you will be rewarded with a fun and sociable working environment
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